Refund policy

We are here to support you and your purchase. If you are having trouble we want to help. Here is how it works:

Did you buy your item from Humble-Bee.com?

First, let us say again thank you for your purchase and welcome to our family! We understand that sometimes our moods change, and it is difficult to settle on one favorite color. Luckily, all of our items come with a 30-day return policy. Here is just how that policy works and the steps you need to follow for returns or exchanges.

Step 1: All exchanges and returns need to be in the same condition that we sent it to you. This means it’s unused, all hang tags are still attached, all parts included, and is still packaged just like new! Please Note: Although we would love to take back “gently used” items, we unfortunately cannot at this time. However, there are many fantastic places near you that could assist in finding your used bag a good home.

Step 2: Please contact our wonderful customer care team at CustomerCare@Humble-Bee.comand request your authorized return authorization number. Below is the list of information to include in that email. Without the following information, we will not be able to proceed until all is provided.

Customer’s name (First and Last). This should be the person who purchased the item. Please make sure to use the person who purchased the item so that we can verify.
Original order number
What item(s) are being returned
And let us know if you are wishing to exchange or return. For returns, we do reserve the right to inspect the item to make sure that it is in pristine condition as stated above prior to authorizing a credit back to you. For a full refund, you have 30 days from when you received the item.
Step 3: Once reviewed and approved, we will respond within 24 hours during business days with a Return Authorization Number. Please write the Return Authorization Number on the outside of the package. This is important. We can’t accept any returns without a Return Authorization Number on the package.

Step 4: Please send it to us using a trackable method (e.g., UPS, FedEx). Note: We are not responsible for goods that get lost in transit if a trackable method is not used!

Did you purchase the item from an authorized Humble-Bee Dealer?

Please utilize that dealers methods of return and exchange policy. They will be happy to help you!