We at Humble-Bee stand behind all our product. And as much as our product is important to us, your satisfaction is equally as important to us. All of our bags come with a 30-day Manufacture Warranty that covers all manufacture problems.
This warranty applies only to Humble-Bee products purchased only through authorized Humble-Bee retailers. A proof purchase is required for any warranty claim. Alterations of an kind to Humble-Bee products will void warranty. Warranty claims are to be made through the Authorized Humble-Bee Retailer where purchased. All products returned to Humble-Bee for warranty inspection must receive prior return authorization by our Humble-Bee customer care department via email. Please ship products freight prepaid and insured. Humble-Bee assumes no responsibility for products during shipment from the customer to our customer care department. Shipping charges are not refundable. Humble-Bee’s responsibility shall be limited to repair, replacement, or online credit of the defective product. Humble-Bee will not be responsible for any costs, losses or damages incurred as a result of loss or use of product. If product is received without return authorization or if product is deemed un-warrantable, cost of shipping to return product to customer will be the responsibility of the customer.
How to file a claim?
Warranty claims are to be made through the Authorized Humble-Bee Retailer where purchased. Warranty is only valid with proof of purchase from an Authorized Humble-Bee Retailer. Hand written receipts will not be accepted. Please ensure that your garments are clean prior to submitting for warranties. If you have any questions about our warranty, please feel free to email Customer Service at CustomerCare@Humble-Bee.comfor further assistance.
Products Purchased from Humble-Bee.com
- If you bought it from Humble-Bee.com, contact CustomerCare@Humble-Bee.com. Please make sure to attach your receipt and images of the defective item.
Products Purchased from an Authorized Humble-Bee Retailer
- If you purchased your Humble-Bee product from one of our authorized dealers, please contact them directly and they will be happy to help you!
Will Humble-Bee repair or replace the product?
We will gladly replace it or offer store credit to our site. Please understand we may be out of stock or no longer carry that particular product style or print, and we will do everything possible to replace the bag with the closest possible style.
Are rips and tears covered under the warranty?
No, rips and tears in the fabric are not covered under warranty. Even though our products are manufactured to the highest possible standards and are well taken care of by the owner; normal wear and tear, as well as unforeseen accidents are unavoidable.
Tips for shipping your warranty claim
- Remove all personal belonging from bag.
- Use a box for shipping any warranty claim.
- Do not use a “permanent” marker to point out a Humble-Bee product problem.
- Clearly reference the Return Authorization Number on the outside of the box.
- Include a note in the box in the box with your warranty claim – on the note include your name and all contact information including email, phone number, and return shipping address.
What happens after 30-days coverage period?
Standard manufacturing defects usually appear within 30 days. If you have any issue that you feel is NOT wear-and-tear after the coverage period, please reach out to us, and we will do our best to take care of you. Humble-Bee reserves the right to determine whether the issue is a defect or wear-and-tear.
Humble-Bee product is not covered by any verbal warranties. ALL WARRANTIES IMPLIED BY STATE LAW, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE HEREBY LIMITED TO THE DURATION OF THE WRITTEN WARRANTY. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU. WITH THE EXCEPTION OF ANY WARRANTIES IMPLIED BY STATE LAW AS HEREBY LIMITED, THE FOREGOING EXPRESS LIMITED WARRANTY IS EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, GUARANTEES, AGREEMENTS AND SIMILAR OBLIGATIONS OF MANUFACTURER OR SELLER. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS WHICH VARY FROM STATE TO STATE.
We are aware of NON-AUTHORIZED parties selling Humble-Bee on Amazon and eBay. We are alerting our valued customers, retailers, and distributors that we are aware of this issue and actively working to resolve it. Unfortunately, we will not cover any of the products that are not purchased through us directly or through our authorized retailers.